May 21, 2024
#44 - What Questions to Ask Potential Employers
In this episode, you get a glimpse into Brynn's mind as she prepares for her upcoming NCRA speech, which will count as CEUs (continuing education units) for professional court reporters. Don't tell you're getting a free sneak peak! :)
Chapters
00:18 - Confidence Coaching for Court Reporters
11:28 - Questions for Court Reporters' Career Development
18:21 - Setting Boundaries and Achieving Goals
24:50 - Setting Boundaries and Building Partnerships
Transcript
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Welcome to the Court Reporter Podcast work I'm doing.
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If you've ever felt like this, you're not alone and it doesn't have to be this way.
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In each episode, I'll dive deeper into the challenges we face in our daily lives and share practical coaching tools and solutions to help you reclaim your peace of mind and become the most confident person in the courtroom.
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Okay, you guys, I'm starting to get really nervous about my speech and my workshop that's coming up at the NCRA convention in early August in Louisville, kentucky.
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Instead of coaching on why I'm procrastinating and exploring that, I really just want to take a more future-focused route this time and I want to coach towards the goal of what result do I want to create through this opportunity?
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So that has me thinking about what is my goal.
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What result do I want to create through this opportunity?
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So that has me thinking about what is my goal.
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What result do I want to create?
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How do I want to impact people?
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What do I want people to feel and to remember from my speech and my presentation and from that hour?
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That I have to speak to the people in front of me and to make a positive impact in their lives and help them get ahead in their career, and it also got me thinking about how.
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The best way that I can do that is through what I know that sets me apart from other court reporters is the coaching tools that I've learned as a certified life coach.
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I know how to help people to get whatever result they want by learning how to manage their emotions.
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So I'm going to be launching a coaching program that is specifically geared towards helping court reporters grow their confidence levels and have no hesitation to speak up and advocate for their needs and the needs of the record.
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So that includes things like asking for a break when you need a break, asking for clarification when you need clarification, not being afraid or hesitant to interrupt and get spellings and to ask questions and make sure that the record is accurate.
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So a firm, confident, grounded understanding of who we are, what our purpose is and a strong desire to fulfill that purpose is what I hope to instill in court reporters through my coaching program and, basically, a high level of self-confidence.
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If we have a high level of self-confidence, then nothing can stop us, nothing can shake us, and when we are doing our job, we're not going to be coming from a timid or a negative or fearful energy, but we're going to be coming from a grounded and a confident I know what I'm doing type of energy, and it's really all about the energy.
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It's all about how you present yourself and how you feel about your role and your confidence and what you're doing, and I think that's so important for all of us to build up as new reporters.
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It's not something that school really teaches us how to do and how to advocate for our needs and for the record right, because our school is mostly focused on the technical and you know, building your speed and writing the theory and learning the steno and all those things.
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But what I really want to focus on is the confidence and being able to advocate, being able to ask for what we want.
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This also goes into advocating for your rates, negotiating rates, making how much money you want to make, working how much time you want to work and you know, managing your life in a way that serves you, in a way that you can be fully satisfied with the way that you're living your life and accomplishing your dreams.
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What questions to ask potential employers for and this is specifically for new reporters, for new professionals or soon to be new professionals the result that I want to deliver through this speech and through this workshop.
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The result that I want to deliver through this speech and through this workshop is that I really want to deliver something that impacts everyone in a positive way, everyone in the room.
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They will remember it as they go out into the world and go out and start applying and start looking for work, and it'll be something so valuable that actually helps them to find exactly the work that they want, and I want it to be.
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I want everyone to feel empowered and to even share it with their friends and to be talking about it for the months to come or the years to come, and I also would like to get three new, three clients for my new coaching program about how to advocate for yourself and how to have the confidence to speak up for the record and for your needs.
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That is my goal through this presentation.
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In order to accomplish that result, what actions do I need to take?
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So if I envision myself in the future as the person who has accomplished that, as the person who has already done that, then who is she?
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Who is that person that gives a speech without even being nervous?
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Well, okay, I don't know.
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I can't guarantee that I'm not going to be nervous.
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Of course, that's something that happens, but how can I become the person who confidently steps up in front of a huge room of people that I probably don't know not just confidently for myself, but in a way that really benefits people and that people can actually learn and gain value from what I say?
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Like I don't want them to just feel like, oh, this is just another seminar.
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You know, recently I saw some posts online about how CEUs, which stands for Continuing Education Units, which are basically the required amount of points that you need to build up for yourself every year in order to maintain your certification.
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If you're certified through the NCRA for any like RPR or whatever certification you may have, you're required to get Continuing education, which is called CEUs continuing education units.
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I'm sorry, I saw people complaining about seminars lately and how it doesn't provide any value and it's just like a boring.
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I can't remember exactly what it said, but in order to achieve that result my goal I have to.
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What actions would that future me take?
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If someone had delivered such an amazing seminar content that really impacted people and that really helped people, she would have done the following actions she would have drafted, practiced it, recorded herself, critiqued it, revised it, edited it, repeat, repeat, repeat, repeat, repeat.
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So do this process, however many times it takes, until I am 100% confident in my presentation.
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In order to start taking these actions now, I have to have a certain feeling.
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So that feeling I chose should be determination, because it's not going to be easy, it's not going to be fun, it's not going to be comfortable to go through this whole process and spend all this time critiquing and practicing and recording myself and going back and fixing it and like I haven't even I've been avoiding doing it even the first draft right.
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So this is not an easy process, but that's why the feeling that's required to do this is determination.
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So that's the feeling that I need to conjure up.
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So where do you get your feeling?
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Sometimes you feel lazy, sometimes you feel determined, sometimes you feel motivated, sometimes you feel excited, sometimes you know there's so many different feelings.
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Where do those feelings come from?
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Because determination will allow me to overcome all those obstacles and the setbacks and the uncomfortable feelings, the discomfort.
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So the feelings that we feel come from our thoughts.
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So what do I need to think in order to feel determined enough to accomplish this task, in order to reach the results that I want to reach.
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So the thought that I decided on was, though it won't be easy, the result will be worth it.
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That's the thought I have right now.
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I'm gonna have to come up with more, and these will become my daily affirmations for the next few months.
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Though, though it won't be easy, the result will be worth it.
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Yes, yes, I love it.
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So, though it won't be easy, the result will be worth it.
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That thought makes me feel determined and that makes me take the action of coming up with at least getting started just doing a draft.
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Okay, reminding myself that it doesn't need to be perfect.
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Going back to episode 36, perfectionism in court reporting we don't need to be perfect when it comes to a speech or a podcast episode or an Instagram reel or a TikTok video.
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Right, if we're trying to share a message with the world, it doesn't have to be perfect.
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What's important is that it just gets done and it gets delivered and it gets put out there.
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So that's what I'm going to do.
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I'm going to do that, and recording this episode is helping because I'm kind of talking through it, and that's what I'm going to do when I finish explaining this process.
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Okay, so, to recap the circumstance, is NCRA speech.
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The thought is, though it won't be easy, the results will be worth it.
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The feeling I get when I think that thought is determination.
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The actions I will take when I'm determined are I will draft it, I'll practice it, I'll record myself, I will critique it and revise it, I'll go back and edit and then I'll repeat, and I will do that multiple times until I'm 100% confident and excited and ready to deliver this presentation.
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And then the result is that people will be impacted, everyone will be talking about it and I will get three clients for my brand new coaching program through this, and people will be inspired and I will be able to have a positive impact on those who are in attendance.
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So I'm very excited about this.
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Now let's jump into the topic.
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The main feeling that I want the listeners to feel is empowered through this topic of what questions to ask potential employers.
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New professionals will gain the knowledge, confidence and the tools to find the right team to work with.
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You will step into your power as the CEO of your business and will learn how to take ownership of your career from the beginning, ensuring that you are in complete control, and you will learn how to leverage your skills and talents to build a partnership, rather than just feeling like you're an employee underneath someone, even if you're not an official partner of the firm, but you will have the mindset of a partner, the mindset of ownership.
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So when I was first contacted about this topic and received okay, first of all, when I was contacted by the NCRA about this topic and being a presenter, being a speaker at all at the NCRA convention, was a little bit surprising to me, but not really.
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I mean, I know that there aren't that many people who are willing to do public speaking, so maybe that's why they know that I would be willing to do it, because I like to challenge myself and get out of my comfort zone.
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Trust me, it does not come easily to me to stand up in front of a crowd of people and speak to people.
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I do have experience doing it, but I get nervous every single time and I do find that really exciting and I think the nervousness kind of fuels me and helps me.
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Well, definitely, I mean, it doesn't help me really.
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If I'm really nervous, it's scary, but afterwards I always feel so good and feel like I accomplished something and it just feels good to challenge yourself and to push yourself to do things that make you feel uncomfortable, because that is the currency for growth and success is discomfort.
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We're never going to grow and reach our goals and our dreams by just living in comfort and staying safe and comfortable.
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So when I first received this topic, I thought this is so interesting.
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I wonder, why me for this topic?
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Because I'm, you know, as a life coach.
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I'm thinking what do I have to offer to the court reporting industry?
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I'm not certified in NCRA certifications, I'm only certified by my state.
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I write real time pretty well in my opinion, for myself.
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I don't, but I don't provide it for other people yet.
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But like, what do I have to offer?
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What's special about me?
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I couldn't think of anything, especially with this topic.
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My initial thought about this topic was this is kind of almost like a boring topic, like what questions to ask an employer?
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I mean what.
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I actually posted it on the Court Reporter Podcast discussion Facebook group asking people for opinions, because this Facebook group used to be known as the Entrepreneurial Court Reporter Facebook group or like a group for entrepreneurial minded and spirited court reporters, and so I figured there must be a lot of agency owners in here who have this type of experience with interviewing court reporters, and so I started posting questions, asking what questions would you ask a potential employer or a potential agency?
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What do you ask when searching for the right agency?
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What do you ask?
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And then also I asked agencies how do you differentiate yourselves from other agencies?
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How do you ask when searching for the right agency?
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What do you ask?
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And then also I asked agencies how do you differentiate yourselves from other agencies?
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How do you show appreciation for your court reporters?
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How do you retain your court reporters and make sure that they're happy and that they feel valued, and how do you invest in them and help them to become the best that they can be Like?
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Why should court reporters choose you?
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And, surprisingly, like a lot of you know, a lot of posts on Facebook get a lot of engagement, but these posts did not get much engagement and the only questions that people, the only comments people responded were to ask the agencies what their rates are and how much they're going to pay you.
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Literally, that's the only response I got and multiple people said.
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Multiple people said the same thing, like ask about rates, turnaround time and how soon you'll get paid.
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So I'm like this is not.
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This is not what I'm looking for, and if I give a speech about this, this is going to be worthless to the listeners.
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But I'm all about providing value.
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I want to over deliver.
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I want, like I want the people that attend this convention to feel like they got their money's worth and more, through the speech that I give, through the presentation that I deliver.
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That's, that's what I want to offer.
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So I hope I can achieve that and I think that by putting a lot of thought and effort into it, that it is totally possible.
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So I decided to to kind of twist totally possible.
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So I decided to kind of twist this question a little bit and to kind of put my own twist on this question as a coach and with the goal of empowering court reporters, and also with the knowledge that when we start court reporting, we are our own employers.
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We're not working for other people, we're working for ourselves.
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We are our own bosses and we must understand that and have that mindset and really step into the role of you as the ceo of your life, your business, the ceo of your business and of your life.
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And it's not easy to manage your business and your life okay, especially, I know it's not easy to manage your business and your life okay.
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Especially, I know it's not easy to manage myself, let alone a business right.
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Especially me with ADHD, when I just dump my brain out and just talk about the ideas and get them rolling.
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My initial one that I did a couple weeks ago was here.
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I have the transcript here, so I'm just going to go through it and see if I have anything to add right now.
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So there are a few questions that you want to ask yourself when you first start looking for employment as a court reporter.
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Actually, before you even start looking for a job, before you even start working, you should ask yourself these questions.
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Number one how many days a week do I want to work?
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What are my boundaries?
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What are my top priorities in life?
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So, how many days a week do I want to work?
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Number two how much time do I want to spend working and how will I allocate my time between attending the proceedings, traveling if needed, scoping and proofreading and then doing the transcript production on my own transcripts?
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So that was a little bit of a drawn out question, but number two is so.
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Number two, just to repeat it and recap it is how much time do I want to spend sculpting and proofreading my own transcripts?
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Number three what weaknesses do I have that I want my employers to invest in helping me to improve on, so the people that I work with can help me develop into the reporter that I want to be.
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So, in other words, how can I become a better reporter?
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What do I need to work on that I can take advantage of working with an agency that will help me on this.
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Number four what are my strengths?
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What are some ways that I can give even more value to the agency, that I can over deliver, that I can become like the most valuable player?
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Number five what do I want to learn?
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What is my ultimate goal?
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Where do I see myself in five years?
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Do I see myself partnering up with an agency and just working as a service provider in partnership with them?
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Or do I see myself running my own business?
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Or do I see myself working for the courts or doing CART, which stands for Communication Access, real-time Translation, and it involves trained captioners transcribing and translating spoken words and sounds into real-time text, allowing individuals to read along as the words are spoken.
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This service provides accessibility for individuals who are deaf or hard of hearing by converting spoken language into English text instantly.
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So CART is actually very different from deposition and legal proceeding work.
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Cart is very different from court work because you don't have to write verbatim.
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In CART you don't have to get every single word verbatim.
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It's like a little bit different in that sense because it's not a legal document or a legal transcript that is certified verbatim.
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Some people say that it's more fulfilling because they're serving the deaf and hard of hearing and they get more fulfillment out of actually providing that service and help to someone, which some would argue that we're also providing a service.
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I mean, okay, I'm just going to delete that part because we are providing a service.
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Yes, we are providing very important service that is life or death situation for some people and really impacts people's lives.
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So but you get the point.
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It's like two different.
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It's a different type of service and a different type of fulfillment and a different level of appreciation that you receive for that.
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So ask yourself, what type of work do you see yourself doing?
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And, depending on what the answer is, you will know what you want to learn from your employer during this initial time that you start working at as a new reporter at their firm.
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So like, let's say, you know you want to do real time.
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You don't know if it's going to be in cart or in court, but you know you want to do real time and you know that you already have good real time.
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You write it for yourself and you were trained in your school theory.
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This is like me that I'm describing right now, and if I had known this and thought about it in advance, then I would have been ready to ask the agencies and kind of be a little bit more selective depending on who would be willing to actually help me and invest a little bit of time in getting me ready to go out there and start providing real time.
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Because, like I said, I am fully capable of doing it.
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With just a little bit of preparation and a little bit of help and a little bit of a push, I would be out there providing real time.
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I could have been doing it within a month of graduating from school.
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I feel that's my belief.
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And because I wasn't ready and I was just too focused on getting work as fast as possible and taking whatever I could get, I did not have the mindset to invest in myself and to have a goal and an aim and a direction.
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So listeners of this podcast are going to benefit from hearing me talk about how, like what, I could have done differently in order to achieve my goals faster.
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So you'll get to achieve yours faster, okay.
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So number six where do I see myself ultimately, like my ultimate, ultimate dream?
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I want you to think big here.
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What is my impossible goal?
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So not just where you see yourself in five years, but where do you see yourself in your dreams, like in at the best of the best, in your ideal life, for example, like working in the White House or becoming, you know, a congressional court reporter, or working for the Oscars, or captioning for your favorite football team or for your favorite news station.
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It could be anything.
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So think big here.
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Do not put any limitations on this, but you can do anything you want.
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So, after you've asked yourself these questions, then we can dive into what you want to ask your employers in order to find something that will serve you in the future, like in the long run.
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Actually, we don't even need to dive into it If you ask yourself these questions in depth and you really sit down with yourself and go through these and decide what you want to do and know what is important to you.
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You will know exactly what to ask.
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You will know exactly what you're looking for and what you want to get out of it and what you're willing to offer.
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You will know how to negotiate and you will know what to do.
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Therefore, you won't just be like kind of random, like I just want to work, work, work and take whatever I can do, just jump into whatever, whoever will take me, because the truth is that as court reporters, we have so many options, so don't think that you just have to take whatever you can get.
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If I had the chance to go back and redo my school, I would definitely ask myself these questions before I started taking jobs, before I even graduated.
00:21:21.186 --> 00:21:22.148
I would be working on this.
00:21:22.148 --> 00:21:31.811
I would definitely take the opportunity to be a little bit more intentional with where I want to go and what kind of life I want to create and what kind of future I want to have.
00:21:31.811 --> 00:21:39.446
And I would map it out, because if we put some thought into it and really put some intention into it, there's nothing that can stop us from accomplishing our goals.
00:21:39.446 --> 00:21:42.012
And then number eight wait.
00:21:42.012 --> 00:21:45.086
I think I already talked about this, but I'm sorry if I didn't, but okay.
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So, number, if I didn't talk about it already.
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What is your?
00:21:48.174 --> 00:21:49.346
What are your boundaries?
00:21:49.346 --> 00:21:50.609
What boundaries will I set?
00:21:50.609 --> 00:21:51.813
Okay, yes, I did.
00:21:52.253 --> 00:21:57.030
So, going back to the boundaries question, you don't want to let people walk all over you.
00:21:57.030 --> 00:22:03.311
You want to set your boundaries before you can even step into your, before you even step into your first deposition.
00:22:03.311 --> 00:22:23.453
So, for example, if people are talking over each other, if people are not following the rules of a deposition which, by the way, we're not handed a list of rules to enforce so this gives us the freedom to decide what are the rules that I want to enforce and what will the consequences be when they don't follow them, and how willing am I to enforce those.
00:22:23.453 --> 00:22:36.008
The reason for this is because, if you go into a deposition without deciding ahead of time how you're going to handle situations when people break the rules and violate your boundaries, or if you don't even have boundaries, then they're definitely going to be violated.
00:22:36.008 --> 00:22:51.794
Then you're going to be forced to be making so many decisions on the spot in the moment and it's going to be overwhelming Because, when we're on the record, we only have a split second to make a decision, to speak up, to pause the proceedings, to clarify spellings, to clarify what someone said, to ensure the record is accurate.
00:22:51.794 --> 00:23:01.451
And if we miss that split second of an opportunity, if we don't have ourselves already prepared, then that opportunity is gone and that might cause problems for you.
00:23:01.451 --> 00:23:26.171
It will cause problems for you later on you will be trying to figure out what you might have missed and then, ultimately, if you haven't decided ahead of time and trained your mind and trained like, gotten mentally prepared to be able to enforce your boundaries, you are going to be overwhelmed and you're just not going to be able to produce as good of a record as you could have if you were ready to enforce your boundaries, record as you could have if you were ready to enforce your boundaries.
00:23:26.211 --> 00:23:41.546
So another example of this I just came across on Facebook, while doing my daily 10 minutes of catching up on what's going on in certain groups that I am in, I saw a post that reminded me of like, actually every post I see is so amazing.
00:23:41.546 --> 00:23:43.807
It's awesome because, like, we can all relate to them.
00:23:43.807 --> 00:23:49.550
So every post that I read, I immediately can relate to it, and it's that's why it's so awesome to read these.
00:23:49.550 --> 00:24:05.029
But what I could relate to is that there have been situations where I the proceeding is not really reportable, whether it be the person, the witness has such a strong accent that I should require an interpreter.
00:24:05.029 --> 00:24:06.740
So that could be a boundary for me.
00:24:06.740 --> 00:24:17.829
If I notice that someone has a very thick accent, my tendency would be to just assume that you know, just see how I can do, jump into it and do my best.
00:24:17.829 --> 00:24:20.614
But once you start, it becomes harder and harder.
00:24:20.614 --> 00:24:32.217
The longer you keep going, it becomes harder and harder to stop and to put your foot down and say this is an unreportable circumstance and I require an interpreter to be present in this situation.
00:24:32.217 --> 00:24:49.997
So like if I had come up with that boundary in advance and determined how I would define whether or not I need an interpreter to be there and how to quickly make that decision, then I would be able to avoid so much stress and so much overwhelm.
00:24:50.037 --> 00:24:55.594
And you know difficulty or sometimes attorneys love to just power through lunch.
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They don't take lunch breaks.
00:24:56.680 --> 00:24:58.430
They're like let me just, let's just get this done.
00:24:58.430 --> 00:25:05.702
But if you're someone who needs a lunch break, like in school we were taught one of the teachers she was so cool she told us you need to.
00:25:05.702 --> 00:25:07.867
You know, put your foot down when it comes to this.
00:25:07.867 --> 00:25:21.779
If they want to power through lunch, you say no, I have low blood pressure or low sugar blood sugar, I think it was and you demand a lunch break.
00:25:21.779 --> 00:25:22.743
And you say I need, I need a lunch break.
00:25:22.743 --> 00:25:23.144
So things like that.
00:25:23.164 --> 00:25:24.470
You have to decide for yourself what's important to you.
00:25:24.470 --> 00:25:25.595
What boundaries do I want to set?
00:25:25.595 --> 00:25:29.705
And just because you're new, that doesn't mean that you can't enforce boundaries.
00:25:29.705 --> 00:25:31.660
It doesn't mean that you have to let people walk all over you.
00:25:31.660 --> 00:25:31.941
It doesn't.
00:25:31.941 --> 00:25:33.546
You don't have to earn a certain.
00:25:33.546 --> 00:25:39.626
There doesn't come a certain time where you earn the right to speak up for yourself and to advocate for your needs.
00:25:39.626 --> 00:25:41.698
This is a right that we all have.
00:25:41.698 --> 00:25:49.539
And save yourself the mental headache and stress and ask yourself these questions so that you're prepared in advance.
00:25:50.221 --> 00:25:51.806
Okay, I guess we're on number nine.
00:25:51.806 --> 00:25:52.307
I think so.
00:25:52.307 --> 00:25:59.740
Number nine what can I do to make my service partner's job easier Meaning the agency when I say service partner and what can they do to make my job easier?
00:25:59.740 --> 00:26:02.184
So, in other words, what tasks really bother me?
00:26:02.184 --> 00:26:03.507
What tasks do I not like?
00:26:03.507 --> 00:26:07.483
What tasks overwhelm me and you might not know this if you're not working yet.
00:26:07.483 --> 00:26:09.191
But I'll give you an example.
00:26:09.511 --> 00:26:22.011
Some agencies actually most agencies have a portal submission process and those portal submissions can be lengthy and can be very time consuming and I personally cannot stand those.
00:26:22.011 --> 00:26:28.756
So if I were to go back and do it all over again, I would definitely ask that question about their portal submissions.
00:26:28.756 --> 00:26:39.083
I would ask if I could see and try a sample out and do it like see how long it takes, see what details they're asking for and let them walk you through it.
00:26:39.083 --> 00:26:50.542
A lot of agencies would just kind of throw me into jobs and then expect me to know how to do the portal submission without explaining it, without walking me through it, and it would be so like.
00:26:50.542 --> 00:27:01.048
I hate to keep using the word overwhelmed, but that's the only word I can use to describe so many of the things that I went through as a new reporter, because I was just there, was so much that was just kind of expected for me to figure it out.
00:27:01.048 --> 00:27:05.442
And when it comes to the portals, there were things, there were terms that I had no idea what they meant.
00:27:05.442 --> 00:27:14.875
There were like it was just really confusing and it made me lack confidence because I didn't know when I was actually face to face with the attorneys.
00:27:14.875 --> 00:27:16.960
What if they ask me how much?
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